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Questions about a pack, a problem with a download, or a mistake you've spotted? We'd like to hear from you.
Last updated 1 November 2026
If it's about a pack you've bought, please include the email address you used at checkout so we can find your order.
Spotted a mistake?
Please tell us. Teachers and parents have sharp ears, and we'd rather fix something quickly than leave it wrong. You can email us or leave a comment on any of our YouTube videos.
Before you write
- Download problems and refunds: see terms and refunds.
- What we do with your data: see our privacy notice.
- We're independent, so we can't answer questions about a particular school's or programme's materials. Your child's teacher is the best person to ask.